We’ve transformed our approach by implementing category management when reviewing potential range and vendor opportunities. GfK market data plays an important part in this. By understanding the market and overlaying this with channel needs, it has enabled us to form partnerships with market leading and ‘up and coming’ brands.
Our approach has been to avoid proliferation, choosing partners with a goal of nurturing and growing the brands responsibly, notably within the online space, where pricing and brand reputation has to be protected. It is this point of difference that has propelled the companies reputation and enabled customer and brand loyalty to grow.
Across the music category, House of Marley has been added to offer an on trend brand with eco-friendly credentials. HDMX Jam has been brought on board to supply products to the fastest growing stereo Bluetooth speaker category. Within Bluetooth and car kits, we’ve added market leader Jabra, to offer the biggest brands to our customer channels.
It is vital that we make our customers lives as simple as possible; a single point of contact is key to providing consistency and continuity. Key customer accounts are serviced by a dedicated Account Managers.
Genuine Solutions’ dedicated Account Managers support customers by providing detailed product information on the latest products, informing them about our latest offers, availability and daily pricing.
Our team are put through regular training in product compatibility and product specifications. This allows them to provide customers with the correct information required to help them decide on which products are the best suited for their needs.
Genuine Solutions currently serves customers in 51 countries. International business ranges from new start-up companies to blue chip organisations. Our success comes from treating each and everyone with the same respect that they deserve.
With bilingual staff based both in the office and in the field, the ability to build relationships without any language barriers has paid dividends, and enables Genuine Solutions to stay one step ahead of the competition.
Next working day and 48 hour delivery is available to all customers across the UK and to those within Europe.
Graded products are products of a workable condition and with only cosmetic imperfections. By offering graded stock to customers, the objective is achieved of reducing waste and offering varied solutions for customer channels.
The process of grading involves rigorous testing and manual checking to ensure that product consistency is delivered at all time to customers. Our staff are put through thorough training with clear guidelines as to what products should look like cosmetically.
From brand new returned products through to Grade C; detail to the finest minutia is implemented to deliver high standards; even looking at how battery contact points should look.
Bulk stock is pristine, genuine OEM product, offered as an alternative to retail packed product. Genuine Solutions has one of the widest variety of bulk stock product in the UK, ranging over 2,000 SKU’s across all mobile accessory categories.
Non-packaged, bulk product offers customers competitive pricing and reduced delivery charges, making it ideal for online channels.
EXCEPTIONAL CUSTOMER SERVICE
With our flexible approach and our Customer Service Promise you get a mobile accessories distributor you can really trust…
Reliable stock – Our wide range of products are tested rigorously for functionality and authenticity.
Speedy shipping – Order by 5pm for next day delivery.*
Fast response – Call, email or visit from 8am-6pm UK time and we’ll be here to help.
New customers – We’ll get you set up and trading within just 24hrs.
Multilingual – We love communicating and we’ll do our best to talk to you in your language.
Fair returns – 90 day return policy.**
Trust in us. We’ve been awarded Mobile News Accessory Distributor for four consecutive years!